If the scanner and computer are connected to different networks, connect them to the same network.Ĭhange the network that the scanner is connected to in the following procedure: To check the network name that the computer is connected to, refer to the manual of your computer. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.Īre the scanner and computer connected to the same network? SolutionĬheck whether the scanner and computer are connected to the same network.Ĭheck the network name that the scanner is connected to in the following procedure:

If the problem persists, check the items in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product. Is the DNS server information configured correctly?ĭid you perform a search using the scanner name (host name) and select the scanner in Scanner Selection Tool for fi Series? Is the IP address of the scanner used for other communication devices? Is the scanner connected to another computer? Is the setting that does not permit communication configured on the wireless access point?Īre there any security limitations in the network?Īre there any security restrictions on the computer? Is the wireless connection environment on the computer enabled?ĭid you connect the computer to a wireless access point?Īre the scanner and computer connected to the same network? Is selected for the connection method?ĭid you connect the scanner to a wireless access point?

Is the scanner far away from the wireless access point? Is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source? Is the firmware for the wireless access point the latest version?

Access point scanner